Modules 
IBEC Retail Skillnet currently offers 10 Modules which are accredited by FETAC at Level 5.
IBEC Retail Skillnet provides training materials to guide candidates through each of the modules. The training materials are considered best practice, providing up-to-date, relevant information on retailing. The materials are designed for ease of use, therefore are straightforward and easy to follow.
To read more about each of the modules, click any of the links provided to the right.
Retail Communications
Main themes- Listening
- Speaking
- Reading
- Writing
- Non-Verbal communication
- Visual communication
- Communication technology
Retail Customer Service
Main themes- Implementing Customer Service
- Resolving Customer Complaints
- Improving Business Operations
- Implementing Change
Retail Merchandising
Main themes- Planning displays to specification
- Setting up, maintaining and dismantling displays
- Labelling stock on display
- Monitoring sales stock levels
- Maintaining sales stock levels
Retail Payment Procedures
Main themes- Calculating customer purchases
- Processing payments
- Processing the sale of goods
- Recording and processing orders
Retail Security
Main themes- Security Procedures
- Security of People
- Security of Stock
- Security of Premises
Retail Stock Control
Main themes- Preparation for the receipt of goods
- Accepting goods for storage
- Storage requirements
- Appropriate placement and storage of goods
- Retrieving and dispatching goods from stock
Safety and Health at Work
Main themes- The duties of employers and employees as outlined in the current legislation
- Identification of risk factors in relation to Safety
- Hazard identification and risk assessment
- Safe lifting and handling techniques
- Fire related issues
- Working with equipment
- Safety signage
- First aid kit
Work Experience
Main themes- Preparing for work
- Working under direction
- Review and evaluation
- Reflection on progress
- Goal setting
- Advancement
